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# Support Tickets

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#TK-4402 2m ago

### Edge node latency in US-East

Critical Assigned: Alex K.
#TK-4398 1h ago

### API Webhook failing on retry

Resolved
#TK-4395 4h ago

### Database migration timeout

In Progress
#TK-4391 Yesterday

### SSO login loop for contractors

Backlog

## Edge node latency in US-East

Created by Sarah Connor • 4 total messages

Sarah Connor Today at 10:42 AM
Hi Team,
We're seeing significant latency spikes on our edge nodes specifically in the US-East region. The P99 is hitting over 1500ms for several customer clusters. Our internal health checks show the nodes are running but the handoff to the gateway seems delayed.
Attached are the current logs for the affected region.
attachment metrics_dump_us_east.json
stars
Today at 11:05 AM Alex K. (Engineering)
Hello Sarah,
I've reviewed the logs you sent. It looks like the US-East-1 instance group was hit by a cold-start issue following the patch update last night. I've manually scaled up the warm pool to alleviate the P99 spikes.
Can you confirm if you see improvements on your end?
Sarah Connor Today at 11:12 AM
The latency is dropping back to 200ms. Still slightly higher than our baseline of 80ms, but much better than before.
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